Scaling eCommerce operations through human empathy and artificial intelligence.
I am a dedicated professional with over five years of experience in customer support, eCommerce operations, and issue resolution. I excel in both customer service and AI automations, helping businesses streamline operations while maintaining excellent customer experiences.
Bachelor of Arts in Psychology
University of Mindanao | Graduated 2017
Multi-channel support via phone, email, and live chat for seamless shopping experiences.
Processing orders, modifications, cancellations, returns, and exchanges with precision.
Collecting feedback and contributing to operational enhancements and knowledge bases.
Working with cross-functional teams to enhance store performance and customer satisfaction.
Maintaining accurate customer records and ensuring adherence to company policies.
Providing tailored solutions with professionalism and empathy to build customer loyalty.
Building automated workflows using n8n and Make.com to streamline repetitive tasks and boost efficiency.
Connecting platforms and services through REST APIs to create seamless data flows across systems.
Developing custom Google App Scripts to automate spreadsheets, forms, and G Suite workflows.
Organizing, cleaning, and managing data across platforms to ensure accuracy and accessibility.
Setting up and optimizing CRM systems and marketing automation pipelines for lead nurturing.
Leveraging AI tools and models to build intelligent automation solutions that learn and adapt.
Customer Service & AI Automation Specialist
Built AI-assisted workflows to reduce manual workload. Handled high-stakes eCommerce support and developed internal knowledge bases for team efficiency.
Customer Service Associate
Delivered outstanding support, managed customer accounts, and motivated fellow associates to enhance store performance and compliance.
Subject Matter Expert (SME)
Managed inquiries via phone/email/chat. Oversaw order modifications and returns while mentoring junior representatives.
Jireh is a rare talent who balances high-level customer support with a deep understanding of technical optimization. He excelled in all his KPIs and consistently improved our support quality. Most impressively, his help in developing our AI systems and internal workflows made a massive operational impact.
In my time supervising Jireh at FabFitFun, he proved to be an anchor for the team. His reliability and sense of ownership over his tasks set an excellent support standard for everyone else. He is consistent, professional, and handles even the most difficult customer interactions with grace.
We loved having Jireh on the team. He is exceptionally professional, responsive, and brings a level of customer care excellence that is hard to find. He always looked for ways to make a positive operational impact beyond his standard duties.
Ready to automate your business or boost your customer satisfaction?