01 Project Overview
02 Problem
03 Solution
04 Impact
I don't just close tickets —
I'm a dedicated professional with over six years of experience in customer support, eCommerce operations, and issue resolution. I specialize in turning manual bottlenecks into automated workflows using AI — helping businesses scale without losing the human touch.
With hands-on experience at fast-growing brands like Cometeer, FabFitFun, and Goose Creek Candles, I bridge the gap between operational efficiency and genuine customer care. Beyond full-time roles, I've also taken on project-based engagements — building custom AI automations, workflow systems, and integration solutions for clients across eCommerce, and service industries.
Holding a BA in Psychology from the University of Mindanao, I bring both empathy and analytical thinking to every challenge.
From customer support to AI-powered automation, I cover the full spectrum of eCommerce operations.
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A focused toolkit honed through five years of real-world eCommerce and automation work.
"Jireh is a rare talent who balances high-level customer support with a deep understanding of technical optimization."
"He is consistent, professional, and handles even the most difficult customer interactions with grace."
"He always looked for ways to make a positive operational impact beyond his standard duties."
"Jireh automated workflows we had been doing manually for years. Within weeks, our team reclaimed hours every single day. His understanding of both business needs and technical implementation is genuinely rare."
"We brought Jireh in to overhaul our Zendesk setup and he delivered beyond expectations — custom triggers, macros, and a triage system that cut our first-response time by 60%."
"What sets Jireh apart is his ability to translate complex automation logic into plain language. He built our n8n pipeline end-to-end and trained the whole team. Zero handoff friction."
"Our Shopify order management was a mess before Jireh stepped in. Our error rate dropped to near zero. He's the kind of person you never want to let go."
"Jireh has an uncommon mix of emotional intelligence and technical skill. He de-escalated our toughest customer situations while simultaneously building the AI tools that prevented them from happening again."
"If you need someone who understands the full picture — from the customer's first message to the backend workflow that resolves it — Jireh is your person."
"We handed Jireh a chaotic support inbox and a stack of disconnected tools. He returned a fully automated, AI-assisted support system. CSAT scores went from 3.8 to 4.9 in under 90 days. The ROI speaks for itself."
Let's talk about how I can help streamline your operations, automate your workflows, and scale your eCommerce brand.